Client will work with two full time experienced customer service agents for 3 months.
It is recommended to give clear and concise instructions to the resource in order for them to complete the task correctly.
Resource to be used for this service will be managing other clients as well, adhering to a schedule is a must to set proper expectations.
Resource will be able to perform most customer service functions.
CLIENT REQUIREMENT Client needs to identify their current customer resolution process and provide any access details as needed.
ONGOING PARTNERSHIP OPPORTUNITY After 3 months has passed, client will then be offered to outsource the customer service agent full time with an established BPO company.
TERMS OF SERVICE Client will be assigned two full time resources that will work for them for 3 months.
.Client will be getting support from a dedicated resource during their preferred office business hours. Client has the option of converting the resource into an ongoing role at any given time, they will only need to notify their dedicated account manager. Resource will be able to do most bookkeeping activities, unreasonable requests will be rejected right away (i.e work outside of agreed terms)
DISCLAIMER This is a one-time offer and cannot be used again by the same client, client is free to choose a different product from the Superstore as long as they have not bought one product there before.
DISPUTE AND COMPLAINTS Client will be assigned an account manager during the 3 month period for any dispute and complaints.