Arcanys will provide 2 experienced to senior customer representatives to work with the client, based on his requirements for a 3-week period. This is a 3-week trial with the prospect of a long-term collaboration with Arcanys of at least 6 full-time dedicated customer service representatives. The client will have the opportunity to tap into a pool of more than 200 professionals (software developers, UI/UX designers, business analysts, software testers, SysOps, DevOps, machine learning, artificial intelligence, data science professionals as well as customer or technical support people).
CLIENT REQUIREMENT "Clients need to be well prepared to outsource. This means that there should be clear requirements, documentation and training materials about the product and the business processes. Arcanys will perform an assessment of the readiness/maturity of the client before starting the collaboration, in order to ensure a successful partnership."
ONGOING PARTNERSHIP OPPORTUNITY "This 3-week trial with 2 customer service representatives is aimed at companies looking for a long-term relationship with a team of at least 6 full-time experienced customer service representatives dedicated to their project. Arcanys’ expertise lies in building high-performing teams either as an extension of an existing on-shore team or in setting up an entire team. The benefits of outsourcing a customer service team usually increase with time as the team gains knowledge about the product and operations of the client. A 6-month time-frame is the minimum to measure effectively how a team will perform on the long-term, but a 3-week trial is great to assess how are long-term relationship can work with Arcanys."
TERMS OF SERVICE While Arcanys will take every step to ensure that the collaboration we enter in is successful, there is no 100% guarantee this will be the case. Both partners have to be fully committed to the success of the 3-week trial. In case of failure of this trial, Arcanys will refund the client.
DISCLAIMER This 3-week trial is for companies looking for a long-term relationship with a team of at least 6 full-time CSR dedicated to their project.
DISPUTE AND COMPLAINTS If at any time the client is unhappy about the performance, the trial can be stopped and the client will be refunded.