We support your customers and start to generate leads and enquiries. Agents provide answers to your frequently asked questions based on predetermined responses. More complex questions and enquiries will be directed to the right area of your business. We then analyze the data to determine the best package for your business. 73% of customers are satisfied after using live chat, higher than any other form of customer support such as email, telephone, or social media, put your business name in front of the customers you care about.
CLIENT REQUIREMENT We will meet with you to understand your business, products and services and get a feel for common questions and answers.
ONGOING PARTNERSHIP OPPORTUNITY During the first month we assess all communication through your website, giving invaluable insight into an on-going partnership. Simply stay on a simple monthly subscription or bolster your team with a dedicated resource to learn and grow with your business. You can cancel at any time with 30 days written notice.
TERMS OF SERVICE hammerjack Lite Solutions are provided on a subscription basis and shall be for a period of one (1) month from commencement date. Unless terminated in accordance herewith, this Standard Terms and Conditions, the term will roll in to the next month and will continue to do so unless otherwise cancelled. 1. hammerjack will be responsible for management performance and output levels within agreed ranges. During setup and nesting period (1 to 2 weeks), an allowance will be made to account for the learning curve of the campaign. This allowance will be agreed between all parties, prior to kickoff.
DISCLAIMER These products, sales and service programs may be enhanced or discontinued at hammerjack’s sole discretion.
DISPUTE AND COMPLAINTS hammerjack takes its service very seriously and will always work with customers to ensure the best outcomes. You will be assigned an Australian based Account Manager who you may call at anytime to discuss any complaints. Either Party may terminate this Agreement immediately upon giving written notice to the other if: the other Party commits a breach of this Agreement and failed to cure such breach within thirty (30) days from receipt of a request in writing from the notifying Party.